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| ANSWERS: |
Q.01: What is the address
of my web site?
When you sign up for your hosting package with Rediff Business
Solutions, you first have to book a domain name (www.yourdomainname.com)
that you can use to view your web site. Your domain name is your business
address online. You can actually view your web site using any of the
following addresses:
http://yourdomain.com
http://www.yourdomain.com
(Replace "yourdomain" with your domain name) |
Q.02: How do I use FTP?
The easiest way to transfer files to your site is to use a File
Transfer Protocol (FTP) utility. Often, FTP clients are bundled with
your Internet service provider package. Your FTP username and password
will be sent to you in your email. After you connect to the FTP server,
you can directly access the directory containing your files by entering
the File Manager. You'll be able to see the files in your directory,
as well as edit them, delete them, rename them, and more.
For more queries on FTP refer to the link below
http://kb.indiana.edu/data/aerg.html |
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Q.03: What are some publishing
tools that use FTP?
any HTML publishing tools use FTP. Some commonly available Windows
and Macintosh programs that work with the FTP service are listed below.
Windows Publishing Tools:
Netscape Composer (part of the Netscape Communicator 4.0 package)
Frontpage 2.0 (part of the Microsoft Internet Explorer 5.0 package)
acromedia Dreamweaver
icrosoft FrontPage 98 (Be sure to put a leading slash ("/") on all
file paths. Also, FrontPage 98 creates subdirectories, which allow
you to organize your web site more easily.)
icrosoft FrontPage 2000 icrosoft Web Publishing Wizard (Be sure to
put a leading slash ("/") on all file paths.)
Adobe GoLive
Adobe PageMill 3.0
NetObjects Fusion (PC)
acintosh Publishing Tools:
Netscape Composer (part of Netscape Communicator 4.0 package)
icrosoft FrontPage 1.0
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Q.04: Do you provide web design?
While we appreciate your inquiry, Rediff Customer Care does not
extend to assistance with the web design, development or promotion
of your site. |
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Q.05: Why don't any of the changes
show up on my site?
First, make sure that you save the file in order to see any changes.
You should see the changes when you click the "View" link next to
the file name in your File Manager.
If you don't see the changes to your file when you access your web
page, hold down the "Shift" key on your keyboard while clicking the
"Refresh" or "Reload" button on your browser toolbar. This will completely
reload your page and should show any changes you made. |
Q.06: How do I upload files from
my own computer?
You will find answers to this query in the Help section of the
Ensim Control Panel. Click to select either Windows
or Linux
related help. |
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Q.07: How large of a file can I
upload using EZ Upload?
You will find answers to this query in the Help section of the
Ensim Control Panel. Click to select either Windows
or Linux
related help. |
Q.08: How do I FTP files to my
web site?
You will find answers to this query in the Help section of the
Ensim Control Panel. Click to select either Windows
or Linux
related help. |
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Q.09: What is the File Manager?
You will find answers to this query in the Help section of the
Ensim Control Panel. Click to select either Windows
or Linux
related help. |
Q.10: How do I get to my File
Manager?
You will find answers to this query in the Help section of the
Ensim Control Panel. Click to select either Windows
or Linux
related help. |
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Q.11: How do I manage a sub directory?
You will find answers to this query in the Help section of the
Ensim Control Panel. Click to select either Windows
or Linux
related help. |
Q.12: How do I edit a file?
You will find answers to this query in the Help section of the
Ensim Control Panel. Click to select either Windows
or Linux
related help. |
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Q.13: How do I upload files to
my File Manager?
You will find answers to this query in the Help section of the
Ensim Control Panel. Click to select either Windows
or Linux
related help. |
Q.14: How do I download files?
You will find answers to this query in the Help section of the
Ensim Control Panel. Click to select either Windows
or Linux
related help. |
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Q.15: How do I rename a file?
You will find answers to this query in the Help section of the
Ensim Control Panel. Click to select either Windows
or Linux
related help. |
Q.16: How do I delete files?
You will find answers to this query in the Help section of the
Ensim Control Panel. Click to select either Windows
or Linux
related help. |
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Q.17: How do I view a file?
You will find answers to this query in the Help section of the
Ensim Control Panel. Click to select either Windows
or Linux
related help. |
Q.18: Which file types are supported?
You will find answers to this query in the Help section of the
Ensim Control Panel. Click to select either Windows
or Linux
related help. |
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Q.19: Where can I find more information
about FTP?
You will find answers to this query in the Help section of the
Ensim Control Panel. Click to select either Windows
or Linux
related help. |
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Q.20: Why is my file being denied?
Your file may be denied for one or more of the following reasons:
The file type is not supported.
The file size is too large.
The name of your file is invalid.
Here are some things to check before you post the file again:
Please visit our File Types List to view our supported file types.
Our FTP servers also check to see if the file being uploaded has the
correct file extension. If you have a .bmp image and simply change
the file extension to that of .gif or .jpg, our servers are setup
to deny it. To convert a .bmp image to a .gif or .jpg image, you'll
need to use an image-editing program. An evaluation copy of Paint
Shop Pro is available at: www.jasc.com
We suggest that you try to keep your file sizes under 2MB per file.
This will also decrease the time it takes for your visitors to view
your files. |
Q.21: Why am I unable to connect
to the FTP server?
This may due to a line disruption. We request you to please try
again at your convenience. Please also check the username and password
you are using. They should valid and are case sensitive. |
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Q.22: When can I start hosting
my site?
If your domain name linked to your hosting package is available
and we’ve received your payment, your account will be activated within
24-48 hours. Your username and password will be mailed to you along
with the link to access and host your own website. |
Q.23: How do I buy a Hosting package?
Click on ‘Host your website’ tab on the Rediff Business Solutions
home page. You will be directed to the page from where you could choose
between Windows or Linux hosting packages with or without database
and click on ‘Buy now’. You will then be shown the details of your
purchase. Depending on whether you are a new user or an existing one
you will either have to sign in or sign up to proceed further. |
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Q.24: How do I add more server
space?
Login to your Rediff Business Solutions account from the Rediff
Business Solutions home page. Once you’ve signed in you will be taken
to your Account(s) Summary page where you will get a complete listing
of all products purchased.
Click on ‘Add more server space’ under the hosting package linked
to the domain you wish to increase the space for.
Select the period and click on ‘Buy Now’ |
Q.25: What is the difference between
the Linux and the Windows hosting packages?
Both the Windows and the Linux hosting packages from Rediff Business
Solutions are available in 3 different plans – Economy, Business and Enterprise plan.
Click here for more information. |
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Q.26: How do I renew or extend
my hosting package?
Login to your Rediff Business Solutions account from the Rediff
Business Solutions home page. Once you’ve signed in you will be taken
to your Account(s) Summary page where you will get a complete listing
of all products purchased.
Click on ‘ renew’ under the hosting package you wish to renew.
Select the period for which you wish to renew the package and click
on ‘ Buy now’ |
Q.27: What is Ensim?
Ensim is a worldwide used web based control panel to manage your
web site. This panel is being offered with every Hosting package purchased
from Rediff Business Solutions. You can se the Ensim Control Panel
to professional manage your web site. You can track web statistics,
storage used and much more. For further information, please refer
to the Help section of the Ensim Control Panel.Click to select either
Windows
or Linux
related help. |
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Q.28: What are the different hosting
plans available to me?
After a lot of research and analysis Rediff Business Solution
has come up with three different types of hosting plans according
to your requirements.
They are: Economy Plan, Business Plan and the Enterprise Plan.
Please check our website for more information and a comparision of
the above mentioned plans.
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Q.29: I want to upgrade? How do
I do it?
You can upgrade to the Enterprise plan - 500 MB @ 14500/- only
once you’ve purchased the Business Plan with Rediff Business Solutions.
Upgrading is easy - from your Account Control Panel simply click
on "Upgrade Plan" link and follow the instructions. On selection of
the new plan, you will be taken to the checkout system. Your new plan
will be activated within 24 hours. |
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Q.30: How do I transfer my hosting
services from my existing service provider to Rediff.com??
A. In case you are moving your existing website from a current
service provider to Rediff servers, you need to take the following
steps:
1) Upload your website content using any FTP client or through Rediff
Business Solutions (FTP details emailed to you on purchase of a hosting
package).
2) Change the A Records with your current Domain registration provider
as under:
| @ |
A IN |
202.54.124.159 |
| www |
A IN |
202.54.124.159 |
| ftp |
A IN |
202.54.124.159 |
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Q.31: How do I login and work
in Ensim control panel?
Login to your Rediff Business Solutions account from the Rediff
Business Solutions home page. Once you’ve signed in you will be taken
to your Account(s) Summary page where you can click on ‘Manage Hosting’
to be directed to the Ensim control panel directly.
You can then access your site reports, web statistics, mail boxes
etc..
However can also login to Ensim by clicking on the URL sent to you
over email. Enter the Rediff Business Solutions ID and password (provided
in the mail) to access the Ensim Control Panel.
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Q.32: Do you provide assistance
in web design?
Currently, Rediff Business Solutions does not provide Web designing services. However, we can refer one of our Business Associates depending on your location. Our Business Associates would be glad to help you out with your web design requirements.
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Q.33: Are the sites on Windows
and Linux different?
Depending on which Hosting plan you buy, you will be given access
to the Windows or the Linux platform to manage and control your domain.
Every Hosting package from Rediff Business Solutions gives you access
to the Ensim Pro Control Panel. It is a web based control panel specifically
designed for professional web hosting. It consists of a variety of
easy-to-use tools and features to help you build and manage a professional,
quality web site.
Linux hosted sites also support PHP and Perl while Windows hosted
sites can support ASP, ASP.NET, PHP and Active Perl. |
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Q.34: If I have a domain with
Rediff, can we still take email services and web hosting from another
service provider?
Yes, you can. Rediff Business Solutions gives you complete flexibility
to pick and choose your services. However we don’t really see why
you would do that. |
Q.35: If I have email services
with Rediff and now I want to transfer complete services to Rediff
(including Domain registration and hosting). How do I do that?
To transfer your domain to Rediff : Contact your current registrar
and make the necessary Name Server changes. Update your existing Name
Server hostnames with the Name Server hostnames of your new domain
name.
To transfer your hosting services: In case you are moving your existing
website from a current service provider to Rediff servers, you need
to take the following steps:
Step 1: Choose and purchase your hosting package from Rediff Business
Solutions
Step 2: Once you’ve done that your server details and IP addresses
will be sent to you over email after we’ve received your payment.
If you purchase using a credit card, we shall provision your service
almost instantly.
Step 3: Upload your website content using any FTP client or through
Rediff Business Solutions (FTP details emailed to you on purchase
of a Hosting Solution).
Change the A Records with your current Domain registration provider
as under:
| @ |
A IN |
202.54.124.159 |
| www |
A IN |
202.54.124.159 |
| ftp |
A IN |
202.54.124.159 |
|
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Q.36: Do you support CGI, PERL,
XML, ASP?
Yes we do support all of the above. |
Q.37: Where does one upload the
site i.e. in which subdirectory?
Once you login, you can upload your site under the Mainsite HTML
folder under the Home directory on the Linux server, or you could
create subfolders under the same 'and wwwroot' or web root on the
Windows server. |
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Q.38: What is the version of the
OS you are using on your servers?
The OS for Windows is Windows 2003 Enterprise and for Linux it's Linux
Red Hat Release Enterprise edition. |
Q.39: Which SQL database is available
on Windows and Linux, is it MS-SQL or YSQL?
The database available on Windows is SQL AND MYSQL while the database
available on Linux is MY SQL. |
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Q.40: How many tables can one
create in a database and what's the maximum size allowed for one database?
The maximum space allotted for both files and database is 100 MB each.
|
Q.41: Which emailing (JMAIL, ASPmail,
etc) & uploading (AspUpload, etc) component support do I get?
Due to security and implementation issues we are not currently using
third party softwares at the moment. We may do so in the near future.
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Q.42: Will I get the details of
the page views for my complete site on a per page basis?
You will find answers to this query in the Help section of the Ensim
Control Panel. Click to select either Windows
or Linux
related help. |
Q.43: Will I get details of the
frequency of users per day / week / month?
You will find answers to this query in the Help section of the Ensim
Control Panel. Click to select either Windows
or Linux
related help. |
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Q.44: How do I know through which
browsers users visit my site?
You will find answers to this query in the Help section of the Ensim
Control Panel. Click to select either Windows
or Linux
related help. |
Q.45: If I have a download section
in my site can I get the opened / download numbers for the same?
You will find answers to this query in the Help section of the Ensim
Control Panel. Click to select either Windows
or Linux
related help. |
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Q.46: Is there a guarantee that
my data wont be lost OR is there a backup process of the data?
Yes. |
Q.47: If the duration of my package
expires will i get the data stored for the domain, which i booked?
Yes. |
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Q.48: How do I create sub domain(s)?
You will find answers to this query in the Help section of the Ensim
Control Panel. Click to select either Windows
or Linux
related help. |
